Introduction
This Privacy Policy describes how ZOAPATLE CLEANING, LLC handles personal information collected through our website at zoapatlecleaning.autos and through the cleaning services we provide in and around Salt Lake City, Utah. The policy was prepared by the developer team at Zoapatle Cleaning, the same group that builds and maintains this website, and it is written to be read by an ordinary visitor rather than by a lawyer alone. We believe a person should be able to understand what a company does with their data without needing a glossary, so we have kept the language direct and explained each practice in full.
When this policy refers to the Company, it means ZOAPATLE CLEANING, LLC. When it refers to you, it means any person who visits our website, requests a quote, books a cleaning visit, or otherwise interacts with our team. When it refers to our website, it means the pages served under the zoapatlecleaning.autos domain, including the home page, the services page, the contact page, and the legal pages.
We ask that you read this policy in full before submitting a booking request. If you do not agree with the practices described here, please do not use the website or the services. If you have questions after reading, the final section explains how to reach our office.
Scope of This Policy
This policy applies to information collected through our website and through our cleaning operations. It applies whether you contact us by web form, by email, by telephone, or in person. It applies to prospective clients, current clients, former clients, vendors, and job applicants.
This policy does not apply to third party websites that we may link to or that may link to us. Those sites operate under their own policies, and we encourage you to read them. This policy also does not apply to any information that you provide to a platform that is unrelated to the Company, even if that platform appears to relate to cleaning services.
We operate primarily in the United States, and our practices are designed around United States privacy expectations. Where a visitor is located in a jurisdiction with stronger protections, we work to honor those protections as described in the rights section below.
Information We Collect
We collect several categories of information, and we try to collect only what we actually need to answer a request or to deliver a service. The categories are as follows.
Contact details
When you send a request through the contact form, we receive your name, your email address, the subject you choose, and the message you write. When you call the office, we may note your telephone number and the details of the conversation. When you book a visit, we may also collect the service address and any entry instructions you choose to share.
Service details
To deliver a cleaning service we need to understand the space. This can include the type of property, the number of rooms, the surfaces present, the presence of pets, and any sensitivity to cleaning products. This information is used to plan the visit and to protect the people and property involved.
Billing details
When a service is invoiced, we may collect the billing name, the billing address, and records of payments received. We do not store full payment card numbers on our own systems when a payment processor handles the transaction on our behalf.
Technical details
When you visit the website, our hosting environment may record routine technical information such as the pages requested, the time of the request, the browser type, and the approximate region indicated by the network address. This information helps us keep the site available and secure.
How We Obtain Information
We obtain information directly from you in most cases. You give us information when you complete a form, send an email, place a call, or speak with a crew member at your property. You give us information when you return a signed booking confirmation or when you update your service instructions.
We also obtain information automatically as a byproduct of operating a website. Server logs and similar records are generated when a browser requests a page. These records are routine and are used for maintenance and security rather than for profiling.
In some cases we obtain information from a referring party. A property manager may share a tenant request, or a client may add a household member to a service instruction. When this happens, we treat the information under the same rules that apply to information you give us yourself.
How We Use Information
We use personal information to respond to your request, to schedule and deliver cleaning services, to invoice for completed work, to keep records that the law requires us to keep, and to improve the way our crews work. We also use information to protect our team and our clients, for example by confirming that a person is authorized to enter a property.
We may use your contact details to send a confirmation, to remind you of an upcoming visit, or to follow up after a service. We may use your email address to answer a question you asked or to clarify a detail that affects a booking. We do not use your information to send marketing that you did not ask for, and you may tell us at any time to stop non-essential messages.
We use aggregate and de-identified information to understand how the website is used and to review how services are scheduled. This information does not identify a specific person and is used to make the operation more efficient.
Our Legal Basis
Where a jurisdiction requires a legal basis for processing, we rely on several grounds. We rely on your consent when you submit a form or ask us to contact you. We rely on the performance of a contract when we deliver a service you booked and invoice you for it. We rely on our legitimate interests when we secure the website, prevent fraud, and keep our operation running. We rely on legal obligation when a law requires us to retain a record.
When we rely on consent, you may withdraw that consent at any time by contacting the office. Withdrawing consent does not affect processing that already took place, and it does not affect processing that rests on another legal ground, such as our obligation to keep a billing record.
Service Providers
Our service providers fall into a small number of categories. Hosting and infrastructure providers keep the website available and secure. Email providers carry the messages we exchange with you. Payment providers move funds and produce receipts. Scheduling tools help us hold a route and remind a client of an appointment.
We choose providers with care and we review the terms that govern their handling of information. A provider that processes information on our behalf is not permitted to use that information for its own marketing. If a provider is replaced, we take reasonable steps to ensure the information moves under continued protection or is removed in accordance with our retention rules.
Data Retention
We keep personal information only for as long as we need it for the purpose it was collected, and for as long as the law requires us to keep it. Contact messages that do not lead to a booking are kept for a reasonable period so that we can answer a follow-up, and are then removed. Booking records are kept while the client relationship is active and for a period afterward so that we can handle a warranty question or a dispute.
Billing records are kept for the period required by tax and accounting rules. When the retention period ends, we delete the information or render it non-identifying. Where deletion is not immediately possible, for example in a backup archive, we isolate the information and limit access until the archive cycles out.
How We Protect Information
We use administrative, technical, and physical safeguards to protect personal information. Access to client records is limited to staff who need it to do their work. We use access controls on our systems, we keep software current, and we train crew members on handling client information with care.
No method of transmission and no method of storage is perfectly secure. We cannot promise absolute security, but we work continuously to reduce risk and we review our practices when something changes. If a breach occurs that affects your information, we will notify you and the relevant authorities as the law requires.
We ask that you help us protect your information by using a secure network when you send a message, by keeping your own account credentials private, and by telling us promptly if you believe someone has gained access to your information through us.
Privacy for Children
Our website and services are intended for adults. We do not knowingly collect personal information from a child under the age of thirteen. If you believe that a child has provided information to us, please contact the office so that we can remove the information promptly.
A child in a household where we clean is not our client. We do not maintain records for minors unless a parent or guardian includes a minor in service instructions for a legitimate reason, such as noting that a room belongs to a young person. In that case we keep the note only as long as the service relationship requires.
Your Privacy Rights
Depending on where you live, you may have the right to know what personal information we hold about you, to request a copy, to request correction of information that is inaccurate, to request deletion, to request that we limit certain processing, and to object to certain processing. You may also have the right not to be discriminated against for exercising a privacy right.
To exercise a right, contact the office using the details in the final section. We will verify your identity before acting on a request, because we do not want to release information to someone who is not entitled to it. We will respond within the period that applies in your jurisdiction, and we will explain any reason that prevents us from fulfilling a request in whole or in part.
You may use an authorized agent to submit a request on your behalf. We may ask the agent to provide proof of authorization and we may still contact you directly to confirm the request.
Access and Deletion Requests
If you ask for a copy of the information we hold, we will provide it in a portable format where the law requires it. If you ask us to delete information, we will remove it unless we have a legal reason to keep it, such as a tax obligation or an open dispute. When we cannot delete a record, we will tell you why and we will limit the use of that record to the reason that requires its retention.
Deletion requests for information held by a service provider are forwarded to that provider so the removal can be completed across the whole system. We will confirm when the work is done or explain what remains and why.
Do Not Track Signals
Some browsers can send a Do Not Track signal that asks a website not to follow a visitor across sites. Because there is no single agreed standard for how such a signal should be honored, our website does not currently respond to it, but we do not engage in cross-site behavioral advertising in any case. If a standard emerges, we will review our approach.
Third Party Links
Our website may include a link to a third party resource, such as a map service or a payment portal. We provide these links for convenience. We do not control the third party site, and we are not responsible for its content or its privacy practices. When you leave our site, the policy of the destination site applies, and we encourage you to read it.
International Transfers
We operate in the United States, and information is generally stored and processed there. If a service provider stores information in another country, we take steps to ensure that the information remains protected, including by relying on recognized safeguards where they are required. By using our website and services, you understand that information may be processed in the United States.
Changes to This Policy
We may update this policy from time to time to reflect a change in our practices, a change in the law, or an improvement in how we explain our work. When we update the policy we will revise the summary at the top of the page so that the current version is clear. If a change is significant, we will provide a more prominent notice on the website.
We encourage you to review this page periodically. Your continued use of the website after an update means that you accept the revised policy. If you do not accept a revision, you may stop using the website and contact the office to close your records.
How to Contact Us
Questions about this policy, requests to exercise a privacy right, and concerns about how information has been handled should be directed to the office. You may write by email to booking@zoapatlecleaning.autos, or call the office at +12536497337 during business hours. You may also send a letter to the address below.
ZOAPATLE CLEANING, LLC
420 N Morton Dr
Salt Lake City - 84116-3516
United States (US)
Please include enough detail for us to understand the request, such as the name used on the booking, the email address you wrote from, and a short description of what you need. We will confirm receipt and tell you what to expect next.